Refund & Cancellation Policy

Real-World Rules for Digital Card Gaming

Because online rummy involves multiple live players placing real stakes at the exact same second, refund rules must balance player protection with fair game integrity. You wouldn't want an opponent to quit right before you declare and cancel your hard-earned winnings.

Below is our plain-English breakdown of what happens during disconnections, payment lags, and accidental table registrations.

Scenario 1: Quitting Before Cards Are Dealt (Lobby Phase)

Accidentally tapped the wrong table stake? As long as the table countdown is running and the 13 cards have not been dealt to your screen:

Full 100% Instant Refund: Tap the "Leave Table" button. Your entire buy-in fee is returned to your playable wallet instantly.
Zero Penalties: No drop points, service fees, or cancellation deductions apply.

Scenario 2: Connection Drops & Incoming Calls Mid-Round

What happens if your 4G signal drops, your battery dies, or an urgent phone call interrupts your turn?

30-Second Reconnection Grace Period: Our game server keeps your seat reserved for 30 seconds to let you reconnect. If you re-open the app in time, you resume right where you left off.
Automated Drop Safeguard: If your connection fails to recover after the timer expires, the system automatically triggers a Drop on your behalf. This stops the game from racking up multiple consecutive timeouts and caps your loss at minimal drop points rather than a devastating 80-point full count.
Player Disconnection Liability: Because we cannot control personal Wi-Fi routers or mobile network dead zones, table stakes lost to personal disconnections cannot be refunded once cards are active.

Scenario 3: Server Glitches or Unexpected Downtime

While our engineering team maintains 99.9% uptime, unexpected server hiccups or network fiber cuts occasionally happen:

Our Server Guarantee: If a table freezes or crashes due to a verified platform-side fault, the ongoing round is declared void. All participant buy-in chips are automatically refunded back to player balances within 15 to 60 minutes.

Scenario 4: Money Deducted from UPI but Missing in Wallet

If your banking app (Google Pay, PhonePe, Paytm, or BHIM) shows a successful transaction but your Rummy Wealth balance has not refreshed:

Wait 15 Minutes: In 95% of delayed cases, the National Payments Corporation of India (NPCI) gateway is simply clearing traffic. Your chips will appear automatically once the bank confirmation clears.
Locate Your 12-Digit UTR Number: Open your banking SMS or UPI transaction details to copy the 12-digit reference number (UTR).
Send a Fast Support Request: Email us at support@rummywealth.in.net with your registered phone number, user ID, and the UTR screenshot. Our finance desk verifies the payment with our banking partners and credits your wallet manually.

Scenario 5: Voluntary Account Closure & Fund Payout

If you ever choose to take a permanent break from online gaming:

You can withdraw all withdrawable winnings (minimum ₹100) to your linked bank account after completing standard KYC.
Once your payout arrives, write to our help desk requesting permanent account closure. We will deactivate your login and delete your profile in accordance with data protection rules.